Refund Policy
Last updated: August 24, 2026
At Solar Camping Light, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process. Please read our policy carefully.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Returned Items
For a full refund, items must be:
- Unused and in their original, resalable condition.
- In their original packaging, including all accessories, manuals, and promotional materials.
- Free from any signs of wear, damage, or alteration.
Items that do not meet these conditions may be subject to a partial refund or refusal of return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@solarcampinglight.com within 30 days of delivery.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Do not send your item back without an RMA number, as it may delay or prevent your refund.
4. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Clearance or final sale items (unless defective).
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective "Solar Camping Light" product, please contact us immediately at support@solarcampinglight.com within 7 days of delivery. We will require photographic evidence of the damage or defect. Upon verification, we will offer you:
- A free replacement of the damaged or defective item, shipped at our expense.
- A full refund to your original payment method.
You may not be required to return the damaged or defective item, but this will be determined on a case-by-case basis by our customer service team.
8. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solarcampinglight.com.
10. Contact Us
For any questions regarding our Refund Policy, please contact us at support@solarcampinglight.com.